Cookie Policy
Last Updated: November 20, 2025
This Cookie Policy explains how 10X AI uses cookies and similar tracking technologies on our website and platforms to enhance your experience and improve our services.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, authenticate your identity, and provide personalized experiences.
Similar technologies include web beacons, pixels, local storage, and software development kits (SDKs). For simplicity, this policy refers to all these technologies as "cookies."
2. Why We Use Cookies
10X AI uses cookies to:
- Enable essential website functionality and security
- Remember your preferences and settings
- Authenticate your identity and manage sessions
- Analyze website traffic and user behavior
- Improve our services and user experience
- Deliver personalized content and recommendations
- Measure the effectiveness of our marketing campaigns
- Prevent fraud and enhance security
3. Types of Cookies We Use
3.1 Essential Cookies (Required)
These cookies are necessary for the website to function and cannot be disabled. They enable core functionality such as:
- Authentication: Keeping you logged in during your session
- Security: Protecting against cross-site request forgery (CSRF) attacks
- Load Balancing: Distributing traffic across servers
- Form Submission: Remembering form data during multi-step processes
- Cookie Consent: Storing your cookie preferences
Duration: Session or up to 1 year
3.2 Functional Cookies (Optional)
These cookies enable enhanced functionality and personalization:
- Language Preferences: Remembering your language choice (English/Arabic)
- Display Settings: Saving your theme preference (light/dark mode)
- Video Preferences: Remembering volume and playback settings
- Course Progress: Tracking your position in training modules
- Accessibility: Storing accessibility preferences
Duration: Up to 2 years
3.3 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website:
- Google Analytics: Tracking page views, sessions, and user behavior
- Hotjar: Recording anonymized user interactions and heatmaps
- Microsoft Clarity: Understanding user engagement patterns
- Custom Analytics: Measuring training completion rates and engagement
Analytics data is aggregated and anonymized. We use this information to:
- Identify popular content and resources
- Improve website navigation and user experience
- Optimize training program effectiveness
- Identify technical issues and bugs
Duration: Up to 2 years
3.4 Marketing Cookies (Optional)
These cookies track your activity across websites to deliver relevant advertising:
- LinkedIn Insight Tag: Measuring ad campaign performance for B2B audiences
- Facebook Pixel: Tracking conversions and optimizing ad targeting
- Google Ads: Delivering relevant ads based on your interests
- Retargeting Pixels: Showing ads to previous visitors
Marketing cookies help us:
- Display relevant training programs based on your interests
- Measure the effectiveness of our advertising campaigns
- Build audiences for targeted marketing in MENA region
- Prevent showing the same ad repeatedly
Duration: Up to 1 year
3.5 Third-Party Cookies
Our website may include content from third-party services that set their own cookies:
- YouTube: Embedded training videos and webinar recordings
- LinkedIn: Social sharing and professional networking features
- Facebook/Instagram: Social media integration
- Stripe: Payment processing for training enrollments
- Zoom: Live webinar integration
These third parties have their own privacy and cookie policies. We recommend reviewing their policies to understand how they use cookies.
4. Specific Cookies We Use
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
session_id | Maintains your login session | Essential | Session |
csrf_token | Security protection against attacks | Essential | Session |
cookie_consent | Stores your cookie preferences | Essential | 1 year |
language | Remembers language preference | Functional | 1 year |
theme | Saves dark/light mode preference | Functional | 1 year |
_ga | Google Analytics user identification | Analytics | 2 years |
_gid | Google Analytics session tracking | Analytics | 24 hours |
_fbp | Facebook Pixel tracking | Marketing | 3 months |
li_fat_id | LinkedIn marketing analytics | Marketing | 30 days |
5. Managing Your Cookie Preferences
5.1 Cookie Banner
When you first visit our website, you'll see a cookie banner asking for your consent. You can choose to:
- Accept All: Allow all cookies including analytics and marketing
- Reject Non-Essential: Only use essential cookies required for functionality
- Customize: Choose specific cookie categories to enable
5.2 Browser Settings
You can control cookies through your browser settings:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Cookies
Note: Blocking essential cookies may prevent you from accessing certain features of our website, including training platforms and account management.
5.3 Opt-Out Tools
You can opt out of specific tracking:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Interest-Based Ads: Visit Your Online Choices (Europe) or NAI Opt-Out
- LinkedIn: Adjust ad preferences in your LinkedIn account settings
- Facebook: Manage ad preferences in your Facebook settings
5.4 Mobile Devices
On mobile devices, you can control tracking through:
- iOS: Settings → Privacy → Tracking → Limit Ad Tracking
- Android: Settings → Google → Ads → Opt out of Ads Personalization
6. Do Not Track Signals
Some browsers have "Do Not Track" (DNT) features. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not currently respond to DNT signals, but we respect your cookie preferences as set through our cookie banner and browser settings.
7. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in:
- Cookie technologies and tracking methods
- Our website functionality and features
- Legal requirements and regulations
- Third-party service integrations
The "Last Updated" date at the top of this page indicates when changes were made. We encourage you to review this policy periodically.
8. Contact Us About Cookies
If you have questions about our use of cookies or this policy, please contact us:
Privacy & Data Protection
Email: privacy@join10x.ai
General Inquiries
Email: lets@join10x.ai
10X AI is a subsidiary of ENTLAQA Group. We are committed to transparency in our data practices and respect your privacy choices across all our operations in the MENA region.
Related Policies
For more information about how we handle your data, please review:
Questions About Cookies?
We're transparent about our data practices. Contact us for any cookie-related questions.
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