Terms of Service

1. Acceptance of Terms

By accessing or using 10X AI services, including our website (www.join10x.ai), training platforms, programs, and consulting services, you agree to be bound by these Terms of Service and our Privacy Policy. These terms constitute a legally binding agreement between you (individual or organization) and 10X AI (operated by ENTLAQA Group).

If you do not agree to these terms, you must not access or use our services. If you are entering into this agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Service Description

10X AI provides the following services:

2.1 AI Training Programs

• SHRM-certified AI training courses for professionals
• Role-specific programs (HR, Marketing, Finance, Sales, Executive Leadership)
• Online and in-person training delivery
• Professional development credits and certifications
• Access to learning materials and resources

2.2 Enterprise Solutions

• Corporate AI training programs for organizations
• Custom curriculum development
• Workforce enablement and change management
• AI governance framework implementation

2.3 Digital Transformation Services

• AI strategy development and roadmap planning
• Technology integration and implementation
• Process optimization and workflow automation
• Ongoing support and maintenance

2.4 Advisory Services

• AI strategy consulting and readiness assessments
• Governance and risk management advisory
• Vendor selection and procurement support
• Executive coaching and leadership development

3. Account Registration and Access

3.1 Account Creation

To access certain services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Eligibility

Our services are intended for business professionals and organizations. You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.

3.3 Account Security

You agree to:

• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• Use strong passwords and enable security features
• Not share your account with others
• Log out after each session on shared devices

3.4 Account Suspension or Termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or misuse our services. Upon termination, your right to access our services will immediately cease.

4. Training Programs and Enrollment

4.1 Enrollment

By enrolling in a training program, you agree to complete the required coursework, assessments, and participation activities. Enrollment is subject to availability and may require prerequisite qualifications.

4.2 Course Access and Duration

Most training programs provide access for a specified duration (typically 4-12 weeks). After this period, access may be revoked unless extended. Course materials, recordings, and resources remain our intellectual property.

4.3 Completion and Certification

Certificates are issued upon successful completion of program requirements, including assessments and participation standards. Certificates bear our branding and SHRM professional development credits where applicable. Fraudulent completion attempts will result in account termination.

4.4 Program Changes

We reserve the right to modify program content, schedules, instructors, or delivery methods. In case of significant changes, enrolled participants will be notified and offered alternatives or refunds where appropriate.

5. Payment Terms

5.1 Pricing

All prices are stated in the applicable currency (AED, SAR, or EGP) and are subject to change. Prices include applicable taxes unless stated otherwise. Enterprise solutions and consulting services are priced based on scope and requirements.

5.2 Payment Processing

Payment is required at the time of enrollment or service agreement. We accept credit cards, bank transfers, and corporate purchase orders. Payment processing is handled securely through trusted third-party providers.

5.3 Refund Policy

Refund eligibility depends on the service type:

• Training Programs: Full refund within 7 days of enrollment if less than 10% of content accessed. No refunds after 25% completion.
• Enterprise Solutions: Refunds governed by individual service agreements and statements of work.
• Consulting Services: Refunds based on project milestones and deliverables per contract terms.
• Digital Transformation: Payment schedules and refund terms detailed in engagement contracts.

5.4 Late Payments

For enterprise services, late payments may incur fees and result in service suspension. Payment terms are typically 30 days from invoice date unless otherwise agreed.

5.5 Taxes

You are responsible for any applicable taxes, duties, or customs fees based on your location. We will apply VAT or other taxes as required by UAE, Saudi Arabia, or Egypt regulations.

6. Intellectual Property Rights

6.1 Our Content

All content provided through our services, including training materials, videos, documentation, software, methodologies, frameworks, and branding, is owned by 10X AI or our licensors. This content is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our content solely for your personal or internal business purposes. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, reverse engineer, or create derivative works
• Remove copyright or proprietary notices
• Use content for commercial training or resale
• Share access credentials or course materials with others
• Record, screenshot, or redistribute video content

6.3 User Content

You retain ownership of content you submit (feedback, assessments, project work). By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and display it for service delivery, improvement, and marketing purposes (anonymized where appropriate).

6.4 Trademarks

"10X AI," our logo, and other marks are trademarks of ENTLAQA Group. You may not use our trademarks without prior written permission.

7. Acceptable Use Policy

You agree not to:

• Use our services for illegal purposes or in violation of any laws
• Infringe on intellectual property rights of 10X AI or third parties
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to systems or accounts
• Harass, abuse, or harm other users or staff
• Impersonate others or provide false information
• Interfere with the proper functioning of our services
• Scrape, mine, or extract data without permission
• Use automated systems (bots) without authorization
• Share or sell account access to third parties

8. Disclaimers and Limitations of Liability

8.1 Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure access to our services.

8.2 No Professional Advice

Our training and advisory services provide educational and strategic guidance but do not constitute professional advice. You remain responsible for decisions made based on our services and should consult qualified professionals for specific legal, financial, or technical matters.

8.3 Results Not Guaranteed

While we strive for excellence, we do not guarantee specific outcomes, productivity improvements, or business results. Success depends on various factors including implementation, organizational commitment, and market conditions.

8.4 Limitation of Liability

To the fullest extent permitted by law, 10X AI and ENTLAQA Group shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

8.5 Third-Party Services

We may reference or integrate with third-party AI tools, platforms, or services. We are not responsible for the functionality, availability, or content of these third-party services.

9. Indemnification

You agree to indemnify, defend, and hold harmless 10X AI, ENTLAQA Group, and our affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of any rights of third parties.

10. Confidentiality

For enterprise and consulting engagements, both parties agree to maintain confidentiality of proprietary information disclosed during the engagement. Confidential information includes business strategies, methodologies, data, and non-public materials.

This obligation survives termination of the service agreement for a period of 3 years unless otherwise specified in individual contracts.

11. Termination

11.1 By You

You may terminate your account or service agreement at any time, subject to our refund policy and any contractual obligations for enterprise services.

11.2 By Us

We may terminate or suspend your access immediately, without prior notice, if you breach these terms, engage in fraudulent activity, or misuse our services.

11.3 Effect of Termination

Upon termination, your right to access our services ceases. Provisions regarding intellectual property, confidentiality, disclaimers, and limitations of liability survive termination.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. For services delivered in Saudi Arabia or Egypt, local regulations apply where mandated.

12.2 Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiations. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Dubai, UAE, in accordance with DIFC-LCIA Arbitration Centre rules.

12.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or class-wide arbitration.

13. Changes to Terms

We may update these Terms of Service periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent website notice for 30 days
• In-platform notifications for active users

Your continued use after changes take effect constitutes acceptance. If you disagree with changes, you must discontinue use and may be eligible for a prorated refund for unused services.

14. General Provisions

14.1 Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and 10X AI.

14.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.3 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

14.4 Assignment

You may not assign or transfer these terms without our written consent. We may assign our rights and obligations to any affiliate or successor.

14.5 Force Majeure

Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, pandemics, government actions, wars, etc.).

15. Contact Information

For questions about these Terms of Service, please contact us: